Terms of Use

Warranty

 

Warranty and after-sales services are based on Real Decreto Legislativo 1/2007 approving the text of the General Law for the Defense of Consumers and Users. According to this law, the seller is obliged to deliver to the consumer and users the products that are included in the contract, responding against him for any lack of conformity. The consumer and user has the right to the repairing of the product, the replacement, a price reduction or ending of the contract.

Modification of the general conditions

 

Chaval Records reserves the right to make changes to this website, policies and the current General Conditions at any time. You will be subject to the policies and conditions of sales in force at the time you use this website or place an order through it, unless that, required by law or by public authorities, it is a must to effect a change to those policies or these Conditions (in which case, would apply to orders that have done above). If any of these Conditions is invalid, void or for any reason unenforceable, that condition shall be excluded and shall not affect the validity and enforceability of any remaining condition.

Payment

 

VISA / Mastercard Credit Card: Available worldwide. The data from your card is sent by Secure Server (SSL)
PAYPAL: Available worldwide
BANK TRANSFER: Available only from Spain

Right to withdraw

 

Customers in the European Union are guaranteed by law the right to withdraw from the purchase of a product during the first seven working days after delivery. This right does not apply to purchases of audio product whose seals have been opened.

For a refund, please contact us through the email distribution.shop@chavalrecords.com.

For more information about your right to cancel the purchase within the cooling off period of seven days, please visit the official website of the National Consumer Institute or the official website of the consumer authorities of your region (in Spain).

Returns and exchanges

 

Exchange sor returns will be acceptes on the following cases:
- If the requested product does not satisfy you. We will refund the product but not the postage expenses paid in the order. No refunds or items unsealed are admitted in the case of articles from Releases section.
- Faulty product in the origin or that, by mistake, it is not corresponded to the order. The customer may choose to: refund (Chaval Records shall pay the amount paid for the product and the cost of the return), or change by the same reference or otherwise (Chaval Records bear the costs of the return and new shipment).
- Returned purchases by an error in the address or for non-receipt of the recipient, once the period stipulated by carrier is gone. We will refund the amount of the product but not the postage expense paid on the order. For requesting a forwarding of the order, the customer must pay the costs of new delivery and the surcharge that, if any, the carrier company may have charged to us.

Return conditions:
- Before making an exchange or refund, you must contact us in advance via email to distribution.shop@chavalrecords.com to receive the appropriate indications.
- We only accept returns of items purchase on Chaval Records.
- No refunds from Releases section if the product or products do not retain the original seal intact, except in case where the product is defective.
- Do not be refunded or resend the goods until we verify the receipt and status of returned products. The items to be returned must be properly packaged to avoid damage in the return process.
- Shipping costs will be only returned if the product is defective or does not match the item ordered by the customer.
- Refund will be made through the payment method used for purchase.

About SSL Secure Server

 

Sending data from your credit card will be made through the secure server (SSL) used by La Caixa. This entity is also responsible for checking the details of your card and accepts or denies the operation as appropriate.

This system uses a data encryption which is supported by most modern browsers (Chrome, Safari, Firefox, Internet Explorer…). That offers security in the transfer of information.

VAT

 

All prices of both, product prices and shipping costs, include VAT applies in Spain.